If you are an employer receiving a grievance:
1. Keep your written grievance procedure somewhere that it can be easily accessed by all employees
2. Where possible, try to be proactive about resolving issues informally before they get to a formal grievance stage.
3. Allow the employee the opportunity to put their side of the story before performing an investigation. You can hold another meeting with the employee to discuss what you have found in the investigation before making a decision.
4. Always keep written records, including minutes of any meetings.
5. Once you have made a decision, tell the employee promptly, including detail of the reasons why you have made your decision.
If you are an employee making a grievance:
1. Where possible, try to resolve any dispute informally.
2. If you can’t resolve things informally, submit a formal written grievance without unreasonable delay.
3. Make every effort to attend any meetings. Consider bringing a companion to those meetings.
4. If you are not satisfied with the outcome of your grievance, submit an appeal promptly.
5. Be aware of employment tribunal time limits that apply for submitting a claim if your grievance does not produce the result you wanted.
If you have questions about grievances or other employment issues, please contact Shohaab Dar on email@example.com.